MAIN RESPONSIBILITIES

Canadian Solar is seeking a Field Technician to support our newly released residential battery storage system as well as our inverters.

As a Field Technician your main task will be to support our customers with the installation of Canadian Solar’s power electronic products. 

You will be part of a talented team consisting of technicians and engineers who offer in-house advise and support to their colleagues as well as premium service towards our customers. 

Main Tasks  

• Provide installation support and training (remotely & onsite).
• Provide technical expertise and support to ensure Canadian Solar’s inverters as well as the newly released residential energy storage system correctly functions with various microinverters, DC PV, AC coupled PV inverters, generators, and EV car chargers.
• Provide remote (online & phone) support to installers by presenting visual training aids, manuals, and other documents.
• Travel to residential customer project sites throughout Italy to support Canadian Solar’s power electronics products.
• Available to take calls from installers and end customers to answer questions.
• Works closely with Sales team, Technical Support Engineers, and Customer Service Department.

COMPETENCIES

• Customer orientation
• Strong organization and planning skills
• Teamwork, communication and intercultural skills

LANGUAGES

• Fluent Italian and English,
• any other language is a plus

LOCATION

• Munich based - or remote in Germany or in Italy

Your backpack is filled with

• Minimum 3 years of experience in providing technical support & solutions within the Solar PV and/or Battery Energy Storage Systems space.
• Experience providing technical consumer and installer customer service/support.
• Understanding electrical, and industry terminology.
• Ability to use / communicate using Microsoft Office, email, Teams, and cell phone between customers, installers, OEM installers as well as with Canadian Solar personnel.
• Valid driver license, required.

WHAT WE OFFER

Our global team of nearly 14,000 talented and motivated people is one of our most important success factors. Become part of our team and shape your personal story together with Canadian Solar. We offer you everything you need to make a positive change:
 

• Independent work in an international, dynamic and growing company in the renewable energy sector
• International environment: close cooperation with colleagues from over 40 nations
• Opportunity to work on an innovative product
• Flexible working hours & home office / remote working system
• Attractive company social benefits (childcare allowance, ticket restaurant, etc.)

CONTACT

Canadian Solar EMEA GmbH
Human Resources
Radlkofer Straße 2, 81373, München, Germany

Email: careers-europe@csisolar.com

About us

Canadian Solar – Our solar energy products define us as innovators who are helping to shape one of the most fascinating industries in the world. We are proud to be making a vital contribution to fighting climate change and building a more sustainable future for all of us as a result of our work. What is it that helps us do this? An international work environment with plenty of opportunity for collaboration, advancement, diversity, and flat hierarchies. All these factors lay the foundation for a company culture that is both open-minded and appreciative, inspiring and motivating more than 18.500 talented individuals to excel. Become part of the team and help us shape the energy of the future.