MAIN RESPONSIBILITIES

Joining our team as a Customer Service Engineer, you will be responsible to provide after-sales technical support to customers.
 
The Customer Service Engineer will also be expected to handle all 2^nd level support inquiries including support during commissioning and problem solving via mail, phone and providing onsite support. This role will be a across multiple sites with daily interactions with multiple clients.
 
Main Tasks  

• Provide technical support to customers in South Africa
• Responsible for 2^nd level product installation and commissioning technical support
• Provide support to customers and local service partners through phone, e-mail and on-site visits including, but not limited to:
  • Analyzing
  • Troubleshooting
  • Servicing and repairing equipment and systems
  • Hands-on training
• Use CRM system to receive, follow up and handle customer service and repair cases
• First point of contact for our local service providers
• Training the local service partner and support the local service partner
• Any tasks that arise in the context of technical customer service
• Advises management regarding customer satisfaction, product performance, and suggestions for product improvements
• Travel to project sites mainly in South Africa

COMPETENCIES

• Ability to communicate information and ideas clearly, concisely, and professionally
• Results oriented, organized, highly motivated, and creative
• Ability to prioritize and multi-task
• Flexible and team-orientated
• Strong interpersonal relationship skills 

LANGUAGES

• Fluent English, any other language is a plus

LOCATION

• Cape Town - hybrid working system 

Your backpack is filled with

• Previous Battery storage/Solar inverter (DC/AC) experience
• Deep electrical engineering experience is a plus
• Valid driver license, required 

WHAT WE OFFER

• The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more 
• Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions 
• Prospects: Individual professional development programs, training, and workshops 
• Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company 
• Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
• Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy

CONTACT

Canadian Solar EMEA GmbH
Human Resources
Radlkofer Straße 2, 81373, München, Germany

Email: careers-europe@csisolar.com

About us

Canadian Solar – Our solar energy products define us as innovators who are helping to shape one of the most fascinating industries in the world. We are proud to be making a vital contribution to fighting climate change and building a more sustainable future for all of us as a result of our work. What is it that helps us do this? An international work environment with plenty of opportunity for collaboration, advancement, diversity, and flat hierarchies. All these factors lay the foundation for a company culture that is both open-minded and appreciative, inspiring and motivating more than 18.500 talented individuals to excel. Become part of the team and help us shape the energy of the future.