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MANAGER TECHNICAL SUPPORT, POWER ELECTRONICS (m/f/d)

Permanent employee, Full-time · Germany, Italy, Spain, or remote
ABOUT US
As a Manager of Technical Support Power Electronics, you will be a key member of the Technical Management Team, reporting directly to the Director of our product centre in HQ China. You will collaborate across departments, working closely with Sales, Product Management, and Tech Support teams to support our inverter/ PCS products - the product range will cover from residential, commercial, and utility.
In this role, you will lead the team to provide technical and installation support for our Canadian Solar inverter products within EMEA region. 

Your primary goal will be to guide these teams to deliver exceptional in-house support to colleagues and premium service to customers.
As part of the product centre, you will work closely with product management team, R&D team in China, Customer Service, Sales and order fulfilment team, ensuring seamless collaboration across functions.
MAIN RESPONSIBILITIES
  • Effectively manage a team of Technical Support Engineers and Field & Installation Services, overseeing the provision of technical pre-sales support for customers and the sales team, as well as coordinating Field & Installation services.
  • Provide consolidated input to upper management, offering insights and recommendations.
  • Foster customer awareness, conduct site visits, customer visits, customer trainings, generate new opportunities, and monitor annual and quarterly revenue and margin contributions.
  • Develop complex financial analyses for inverters and storage solutions, including simple payback calculations, optimal operational strategies, utility rate assessments, and interconnection optimization by using softwares like PV Syst/ PV sol.
  • Take responsibility for meeting quarterly and annual revenue and margin targets, in alignment with overall sales activities and strategies, by driving deals for both new and existing products in close collaboration with the assigned Sales Manager.
COMPETENCIES
  • Strong organization and planning skills
  • Ability to communicate information and ideas clearly, concisely, and professionally
  • High initiative to take on challenges and excellent problem-solving skills
  • Strong interpersonal skills and the ability to comfortably interact with people at all levels of the organization, including executive management in an international environment.
  • Proactive approach with high accountability and flexibility
LANGUAGES
  • Fluency in English; any other language is a plus.
LOCATION
  • Spain / Italy or Germany
Your backpack is filled with
  • Bachelor’s degree in electrical engineering or comparable; master’s degree is a plus. 
  • Minimum 5 years of experience in the PV/Renewable Energy business is a must, utility projects experience is a plus.
  • Relevant prior experience in sales engineering, technical sales, or product management, ideally in the energy storage and/or inverter sector. 
  • Minimum 2 years of experience in a people leadership role, experience with startup company and ability to build the organization from scratch is a plus.
  • Valid driver license required. 
  • Willingness and ability to travel.
  • Willingness to take challenging tasks and adaptable
WHAT WE OFFER
  • The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
  • Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more 
  • Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions 
  • Prospects: Individual professional development programs, training, and workshops 
  • Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company 
  • Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
  • Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy
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About us
Canadian Solar – Our solar energy products define us as innovators who are helping to shape one of the most fascinating industries in the world. We are proud to be making a vital contribution to fighting climate change and building a more sustainable future for all of us as a result of our work. What is it that helps us do this? An international work environment with plenty of opportunity for collaboration, advancement, diversity, and flat hierarchies. All these factors lay the foundation for a company culture that is both open-minded and appreciative, inspiring and motivating more than 18.500 talented individuals to excel. Become part of the team and help us shape the energy of the future. 
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Your application
Thank you for considering a career at Canadian Solar. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to careers-europe@csisolar.com.
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