MAIN RESPONSIBILITIES
In this role, you will be part of a team of 5 engineers and specialists who provide expert advice to our internal colleagues and first-class service to our customers.
You will be working in an international environment with over 40 different nationalities.
MAIN RESPONSIBILITIES
You will be working in an international environment with over 40 different nationalities.
MAIN RESPONSIBILITIES
- Processing of all 1st and 2nd level support requests
- Analysis and prioritisation of incoming requests
- Complaints management / service-oriented and comprehensive support for all customers
- Customer interface for all technical issues relating to complaints
- Telephone and written correspondence with end customers
- Assessing of all relevant information to deal with enquiries and complaints
- Advising management on issues of customer satisfaction, product performance and product improvements
- All technical customer service related tasks
- Liaise with EMEA, Headquarters Sales Management and Customer Service teams to ensure smooth operations and maintain of a good working relationship between Customer Service and Sales.