MAIN RESPONSIBILITIES

In this role, you will be part of a team of 5 engineers and specialists who provide expert advice to our internal colleagues and first-class service to our customers. 

You will be working in an international environment with over 40 different nationalities.
 
MAIN RESPONSIBILITIES 

• Processing of all 1st and 2nd level support requests
• Analysis and prioritisation of incoming requests
• Complaints management / service-oriented and comprehensive support for all customers
• Customer interface for all technical issues relating to complaints
• Telephone and written correspondence with end customers 
• Assessing of all relevant information to deal with enquiries and complaints
• Advising management on issues of customer satisfaction, product performance and product improvements
• All technical customer service related tasks 
• Liaise with EMEA, Headquarters Sales Management and Customer Service teams to ensure smooth operations and maintain of a good working relationship between Customer Service and Sales.

COMPETENCIES

• Intercultural communication skills and strong team spirit
• Customer focus. Good negotiation and  solution-oriented communication skills
• Analytical and organisational skills
• Affinity for numbers and analytical understanding

LANGUAGES

• Fluent English and German skills is a must, 
• Other languages such as Italian, French or Spanish is a plus 

LOCATION

• Remote work from Germany, Italy or Spain 

Your backpack is filled with

• Completed Commercial, Business studies or comparable 
• Relevant customer service experiencie, ideally in a technical / engineering environment 
• Good command of Microsoft Office tools and affinity with ERPs programs such as SAP 

WHAT WE OFFER

• The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more 
• Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions 
• Prospects: Individual professional development programs, training, and workshops 
• Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company 
• Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
• Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy

CONTACT

Let’s make a difference together - Apply now! 
 
Questions? Our HR team is here for you: 
careers-europe@csisolar.com​

Canadian Solar EMEA GmbH | Human Resources | Radlkoferstr. 2 | 81373 München | www.csisolar.com/emea/

About us

Canadian Solar – Our solar energy products define us as innovators who are helping to shape one of the most fascinating industries in the world. We are proud to be making a vital contribution to fighting climate change and building a more sustainable future for all of us as a result of our work. What is it that helps us do this? An international work environment with plenty of opportunity for collaboration, advancement, diversity, and flat hierarchies. All these factors lay the foundation for a company culture that is both open-minded and appreciative, inspiring and motivating more than 18.500 talented individuals to excel. Become part of the team and help us shape the energy of the future.